As you develop your company you will start to pick up
clients online. This is when you will start seeing the
rewards of your efforts but also when you will start
to learn the lessons that will shape your company and
its success down the line. This article is to show you
how a few minutes of your time and a few clicks of your
mouse will save you allot of headaches as well as stress.
It is something that we all take for granted but will
help make your company more successful and keep your
clients happy.
It is as simple as just a few clicks of your mouse.
Whether you check emails morning, noon or night you
need to get into a routine that allows you to respond
back in a reasonable amount of time. So if you are going
to respond back to clients in 1, 2, 5, 10, 12, 24 or
28 hours then you need to make sure you are consistent
with this. This will build trust in your clients. It
will also let them know when to look for mails from
you. Always try to respond back in 48 hours or less.
The sooner the better. It will make your clients feel
safe with their decision to use your company but it
will also let them know that you are there for them
and that you care about them.
Now you may be thinking that I am making too much out
of your response time. Well you could be right and I
could be wrong, but more then likely I am right. I know,
I know, I hate it when I am right too. I speak on this
from personal experience of dealing with clients as
well as being a client. Responding back in a timely
manner will save your clients frustration as well as
worries that they won't hear back from you ever again
(you will be surprised how many will think this way).
It will also show that you are a professional running
a smooth operation.
This is show to be especially true when ever they send
you a payment. Never wait more then 12 hours to respond
back to your clients when you have received a payment.
As soon as they send the payment a little bit of doubt
will creep into their mind wondering if you are trustworthy,
prove that you are. Unless you have told them otherwise
of why your response may be late, get back to them the
same day if you can. This will build trust in them as
well as their confidence in you and will only make your
working relationship better down the line.
This information and practice will prove most valuable
when you are dealing with more then one client. You
will be able to organize yourself so that you will follow
the proper protocols to handle each situation. Your
business will run smoothly, your clients will be happy
and most important you will be successful!
©Copyright
2005 Logo2D.com
Anthony Jewell has over 6 Years experience in the Web
& Graphics World. You can visit my business at http://www.logo2d.com/ |
